Privacy Policy

This Privacy Policy explains how Sleep Room ("we", "us", "our") collects, uses, and protects your personal information when you visit our website or purchase our products.

1. Information We Collect

When you browse our site, create an account, or place an order, we may collect the following information:

• Contact details such as your name, email address, phone number, and delivery address
• Order and payment information (payments are processed securely by Razorpay - we do not store your card or bank details)
• Account information, including your login history and preferences
• Technical information such as your IP address, browser type, and pages visited, used to improve our website

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Communicate with you about your orders, account, or support requests
• Send you promotional offers and updates, where you have agreed to receive them
• Improve our products, website, and customer experience
• Comply with legal and regulatory requirements

3. Sharing Your Information

We do not sell your personal information. We may share necessary details with trusted third parties strictly to fulfil our services, including:

• Payment gateways (Razorpay) to process transactions
• Logistics and delivery partners to ship your orders
• Service providers who help us operate our website and communicate with customers

4. Cookies

Our website uses cookies and similar technologies to keep you logged in, remember your cart, and understand how visitors use our site. You can control cookies through your browser settings.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure.

6. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us using the details on our Contact Us page.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

8. Contact Us

If you have any questions about this Privacy Policy, please reach out to us using the contact details on our Contact Us page.